Frequently Asked Questions
Everything you need to know about your Facedown Records order.
When will my order ship?
Standard orders typically ship within 2-3 business days. Pre-order items will ship on or around the official release date listed on the product page.
Do you ship internationally?
Yes, we ship our music and merchandise worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How are vinyl records packaged for shipping?
We take great care in packaging. All vinyl is shipped in heavy-duty, reinforced mailers to ensure your records arrive in pristine condition.
What is your return policy?
We accept returns on unworn apparel and unopened media within 30 days of delivery. Please note that digital downloads and used items are non-refundable.
Can I track my package?
Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.