Returns & Exchanges

At Facedown Records, we want you to be completely satisfied with your purchase. If you receive a damaged item or the wrong size, you can return or exchange your merchandise within 30 days of the delivery date.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original condition, unworn and unwashed, with all original packaging and media seals intact.

• 2.
  Contact Support

  Email our support team with your order number and a brief explanation of the return or exchange request to receive a Return Authorization.

• 3.
  Package Your Items

  Securely pack the merchandise and include a copy of your original packing slip or a note with your order details inside the box.

• 4.
  Ship and Track

  Send your package to our distribution center using a trackable shipping method and wait 5-7 business days for processing once received.